Juggling What Your Hires Should Be Juggling

In The E-Myth by Michael E. Gerber, he describes what Hermione is doing as Management By Abdication; meaning, handing work over to an employee and then washing her hands off that work. The temptation is great to keep tossing more and more balls to the employee to free yourself, and it also leads to problems with quality assurance. Eventually, what will happen is that the entrepreneur is going to end up taking back control of the balls, and end up struggling to keep everything going.

This was precisely what happened in Hermione’s business. After tossing a lot of things to Ron, she began to receive complaints from clients about shoddy services, missing items, poor communication, and more. As she began receiving these, she began taking these tasks back from Ron, and the more she took, the less he worked. The less he worked, the angrier she became, and the more she took back from Ron. Eventually, Ron left her company, citing “bad work culture”, and Hermione was left with more balls to juggle than she started with, and she complained “If anything is to get done, I need to be the one to do it. I cannot trust anyone else to do it!”

At this point, Gerber says, the entrepreneur must make a conscious choice either to keep staying small, or get uncomfortable growing the business. The businesses who choose to stay small, tend to end up burning out and closing, and those who grow, have to struggle with learning how to properly delegate rather than abdicate, but are more likely to continue going. And when it comes to accounting matters, why not make the move to grow your business by delegating that work to us? If you’d like to see how we can help you reduce the number of balls you juggle, contact us at info@cfosg.sg to find out more.


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